Popular questions

How do I request a refund?

 

While we strive to make sure everything is perfect, sometimes things may not go as planned.

Requesting a refund is easy.

 

If the booking is cancelled by you and refundable (see our Cancellation Policy):

 

  1. Go to TripsPoint.com and log into your account via the "Log In" button found at the top of the page. After you are loggen in, click on your Nickname on the top right corner of the page and you will automatically be taken to your Account Settings. If you generally log in via Facebook, you may find that you're already logged in, as we do use Facebook's automatic log in tool. If you are already logged in, simply click on your account name at the top of the page.

 

  2. At your Account Settings page at the bottom of left hand side menu find 'Bookings' section and click 'Cancelled by me Bookings'.

 

  3. Choose corresponding booking and click the 'ASK REFUND' in the booking box and then complete and send the Refund Form. 

 

 

If the booking is cancelled by local Supplier (all these cancellation are fully refundable):

 

  1. Go to TripsPoint.com and log into your account via the "Log In" button found at the top of the page. After you are loggen in, click on your Nickname on the top right corner of the page and you will automatically be taken to your Account Settings. If you generally log in via Facebook, you may find that you're already logged in, as we do use Facebook's automatic log in tool. If you are already logged in, simply click on your account name at the top of the page.

 

  2. At your Account Settings page at the bottom of left hand side menu find 'Bookings' section and click 'Cancelled by Supplier Bookings'.

 

  3. Choose corresponding booking and click the 'ASK REFUND' in the booking box and then complete and send the Refund Form. 

 


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