In such a case, please, be sure to call the local excursion Supplier before your arrival. Supplier's direct phone number can be found on your tour Voucher. Depending on how late the ship is, the tour may still operate.
If your ship is not docking or late and Supplier is not able to realise the excursion, please, contact TripsPoint Support Team through your User Account immediately (before the planned tour start time). If you do so, your booking deposit will be qualified to full refund.