Popular questions

How can I specify any special requests/needs?


Right after you've made your booking you are able to use TripsPoint Messenger to contact the local Supplier directly with any special need or request.  To send a message via TripsPoint Messenger, please:


  1. Go to TripsPoint.com and log into your account via the "Log In" button found at the top of the page. After you are loggen in, click on your Nickname on the top right corner of the page and you will automatically be taken to your Account Settings. If you generally log in via Facebook, you may find that you're already logged in, as we do use Facebook's automatic log in tool. If you are already logged in, simply click on your account name at the top of the page.


  2. At your Account Settings page at the bottom of left hand side menu find 'TripsPoint Messenger' section and click 'Write New Message'.


  3. Choose corresponding booking and send a message to the Supplier. This is information is delivered straight to the local Supplier. You will be notified by email when you will get Supplier's answer.


You can also contact the local Supplier directly calling Supplier's phone number located on your Voucher.


We can’t guarantee all special requests will be able to be fulfilled, but our Suppliers do always try their hardest to help!