Yes, it is absolutely obligatory, if specified in the Voucher, and strongly recommended, if not specified. Reconfirmation Call is when you call the local Supplier to double check the logistics of your tour before you begin.
First, check your Voucher to see if reconfirmation is required for your activity (for many activities, it is not necessary). You’ll find this as well as the Supplier's contact phone number in the “1-3 DAYS BEFORE THE TOUR OR ACTIVITY” section.
If Reconfirmation Call is required, please call your local Supplier to reconfirm your pickup details at least 24 hours before your activity begins, but we recommend to do the call 3 days before, if it possible.
If you won’t be arriving in your destination in time to reconfirm the pickup details (for example: you’re arriving the night before your activity), we ask that you reconfirm before you travel.