Popular questions

How do I access my Voucher?


To make your travels easy, we offer two ways to access your Voucher:


Through e-mail

You will receive your Voucher in your booking confirmation email. Usually within 15 to 60 minutes of booking your activities. However, sometimes it takes up to 48 hours to confirm certain activities.

We suggest adding no-reply@tripspoint.com to your Safe Senders list to make sure you receive all our emails, including this one.

If you don’t receive the email, check your spam/junk folder.


Through your User Account on TripsPoint.com

You can always access your Voucher through your TripsPoint account.

Simply log in to your account on TripsPoint.com or create/reset your password. You can do this on your computer or smartphone. Once you’re logged in, here’s how to find your vouchers:


   1. Click on your User Name in the top right corner of TripsPoint.com

   2. Using left hand side menu go to 'My Bookings' section and click 'Confirmed Bookings'. You will see all of your bookings with option to download Vouchers for each booking.

   3. Download your Voucher.


Don’t have an account? Don’t worry! We've created one for you using your e-mail address when you've placed your first booking to help you keep your journey organized. You've received e-mail with your User Account and the link to activate your User Account. Just activate the link and enjoy using TripsPoint with all its features!