Popular questions

I try to book, but the system requires my hotel details. What if I have not yet chosen a hotel or am staying in an apartment or having other private accommodation?


  If you have not yet booked your hotel, please write ‘NOT BOOKED YET’ or 'PRIVATE ACCOMMODATION' in the Hotel Name field.  Once your hotel is booked, please remember to contact the local Supplier directly through TripsPoint Messenger or by phone to provide this information.  

  If you are staying in an apartment or other residence, please, specify this and provide the street address.  Please note, pickup and drop-off may not be available from private residences so we recommend contacting the local Supplier directly to confirm these details as well. If pick-up is not available from your location, they will advise you to get to the closest Pick-Up Point.