There is one reason why you may be unable to cancel your booking from your User Account:
- The booking you've made may in the 'Just Booked - Awaiting Voucher' section of your User Account. That means your booking is not confirmed with the local Supplier yet. You may just need to wait for the booking confirmation with Voucher to come into the 'Confirmed Bookings' section, so you can request cancellation.
NOTE: The booking you've made may be non-refundable. To check, if the booking you've made is refundable or not, please, check out Cancellation Policy. You can cancel non-refundable bookings, but you wouldn't be able to get a refund.