Popular questions

What if the local Supplier cancels a booking?


Your paid booking deposit is 100% refundable in the event of cancellation by the Supplier.


If the Supplier fails to appear on the date, time and venue outlined on your Voucher, the deposit is also 100% refundable and you can review the Supplier accordingly.


If you wish to accept a new time/date, the guide can agree on a new time and date after the booking has been confirmed.